Client Evolution Manager at Unisys Corporation in Remote
We Believe in Better! We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision. At Unisys, we believe in better! Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently. Our associates are at the forefront of everything we do, driving our clients' successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our Core Beliefs. Simply put, we believe in better lives. Join us! What success looks like in this role:
Reporting to the Global Digital Workplace Services Director of Knowledge Function Services. Applies extensive expertise and has knowledge of other related disciplines. Develops solutions to moderately complex problems. Work is performed without appreciable direction. May contribute to and/or guide the completion of specific programs and projects. May supervise skilled and/or lower skilled/routine workers. Manages the delivery of contracted services to clients to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded. Builds and maintains strong client relationships and provides day-to-day client advice and support. Responsible for one or more of the following:
1) coordinates the activities of a staff of technicians who are delivering high quality installation and ongoing maintenance services to assigned customers, 2) the implementation and effectiveness regarding service delivery. Ensures that automation activities move forward and are executed by assigned organizations Drive the automation strategy and coordinate activities and initiatives. Coordinates automation activities for large and small teams from different Organizations. Consistently engage with our Global Delivery Services team (OCM / CDAs / ITSM). Consistently engage with the CRO organization (CEs / CDEs) to engage their clients. Maintains tight control over the project schedule, risks, scope of work and budget. Ensure that teams responsible for automation have a clear understanding of client requirements, monitor the execution, track business progress, and metrics to be used by decision makers. Develop communication materials and conduct facilitation of business documents through work stream channels at an Executive Level You will be successful in this role if you have:
o Typically requires a minimum of 5 years of related experience with a Bachelor's degree o Prior experience working in hardware break and fix, installation and desk side software support and service desk support. o Has experience supporting teams of customer engineers in either specific installation or equipment refresh projects or ongoing break and fix support. o Knowledge of desktop operating systems, networking fundamentals and requisite call management systems. Ability to demonstrate time management skills. o Ability to work with technical documentation, statements of work, and contract requirements. o Ability to work with team members, peers and external clients. Must be able to work to specific service level agreement (SLA) requirement. o Familiarity with Microsoft office suite, project management tools, networking protocols and standards.
Salary Range:
$200K -- $250K
Minimum Qualification
System & Network Administration, Technology ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
Reporting to the Global Digital Workplace Services Director of Knowledge Function Services. Applies extensive expertise and has knowledge of other related disciplines. Develops solutions to moderately complex problems. Work is performed without appreciable direction. May contribute to and/or guide the completion of specific programs and projects. May supervise skilled and/or lower skilled/routine workers. Manages the delivery of contracted services to clients to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded. Builds and maintains strong client relationships and provides day-to-day client advice and support. Responsible for one or more of the following:
1) coordinates the activities of a staff of technicians who are delivering high quality installation and ongoing maintenance services to assigned customers, 2) the implementation and effectiveness regarding service delivery. Ensures that automation activities move forward and are executed by assigned organizations Drive the automation strategy and coordinate activities and initiatives. Coordinates automation activities for large and small teams from different Organizations. Consistently engage with our Global Delivery Services team (OCM / CDAs / ITSM). Consistently engage with the CRO organization (CEs / CDEs) to engage their clients. Maintains tight control over the project schedule, risks, scope of work and budget. Ensure that teams responsible for automation have a clear understanding of client requirements, monitor the execution, track business progress, and metrics to be used by decision makers. Develop communication materials and conduct facilitation of business documents through work stream channels at an Executive Level You will be successful in this role if you have:
o Typically requires a minimum of 5 years of related experience with a Bachelor's degree o Prior experience working in hardware break and fix, installation and desk side software support and service desk support. o Has experience supporting teams of customer engineers in either specific installation or equipment refresh projects or ongoing break and fix support. o Knowledge of desktop operating systems, networking fundamentals and requisite call management systems. Ability to demonstrate time management skills. o Ability to work with technical documentation, statements of work, and contract requirements. o Ability to work with team members, peers and external clients. Must be able to work to specific service level agreement (SLA) requirement. o Familiarity with Microsoft office suite, project management tools, networking protocols and standards.
Salary Range:
$200K -- $250K
Minimum Qualification
System & Network Administration, Technology ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
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